FCCPORTAL » Page 2 of 4

PAYMENT
We expect payment at the time of your visit. We accept cash, check, Visa or MasterCard. If you have an insurance copay, then you must satisfy this requirement before you leave the office. If this policy presents an undue hardship to your family now, or at any time in the future, please discuss your situation with our office manager.

INSURANCE
We participate with a number of insurance plans. Since managed care plans change frequently, it is important to make sure that we have correct insurance plan information. In order to use your insurance benefit, without extra out-of-pocket expense, it is YOUR responsibility to notify us of any changes in your plan. Please present your insurance card at EACH time of check-in for your appointment.

REFERRALS
Because of the broad training that our providers have received we are able to care for most medical conditions without medical subspecialty consultation. Generally, the managed care insurance companies require a referral from the family physician before they will allow coverage for subspecialty care. In these instances, an appointment in the office is usually required before a referral can be authorized. When a specialist is needed, we will coordinate your treatment so that your referral will be tailor-made and convenient for your needs.

PORTAL WEB MESSAGES/ TELEPHONE MESSAGES

SECURE PORTAL WEB MESSAGES and TELEPHONE MESSAGES to our office are handled by an automated system. ALL MESSAGES WILL be reviewed daily at noon and 4PM. Urgent messages are answered as soon as possible. Answers to routine questions, prescription refills, and nonemergency calls are returned usually on the same day, as time and conditions permit. In order to prevent a lapse in care; please call us during regular office hours at least three days before you need a refill of your medications.